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Welcome to HSP Mart Online Shopping Store !

Return Policy

        

We have a Liberal Return Policy

  • You can send back the item you have purchased in its original condition and tags with the same package within 10 days after receiving the products, in case you do not find fit for use.
  • In case of genuine fault from our side, we will replace the product without any additional charges.
  • A reverse pickup shall be generated to ship the product back from the Customer’s address.
  • For queries regarding sending the item(s) back to us  please send an email at: info@hspmart.com

How to send the returns?

  • Kindly send an email mentioning the issue regarding the product before returning the product.
  • Once confirmed from our end, reverse pick-up shall be generated.
  • If you have any questions or clarification you can contact our customer support, we shall assist you on how to have the product sent back to us.
  • Customer Support:

Terms and Conditions:

  • We would entertain the return only if it is sent with the successful submission of the Return Authorisation Confirmation email.
  • We do not accept any returns after 10 days of receiving the shipment.
  • All products should be returned in original condition with tags intact as attached to the product. Presence of original tags is a must to accept returns.
  • Any complaint with regards to damage or any other should be reported to us within 10 days of the receipt of the products. We may ask for a digital picture of the same in order to review the same.

Refund on Returns:

  • No refund request will be entertained for delay due to unforeseen conditions (bad weather, strikes, bandh, lockdown etc.)
  • No refund request will be entertained once product has been dispatched or getting delayed at courier service.
  • At any point of time, in any case the refunds will not exceed the actual value of the goods.